Microsoft MVP Randy Chapman explores upcoming industry events and shares perspective on Microsoft Viva and the Microsoft’s roadmap.
Frost & Sullivan analyst Elka Popova shares her insight on the UCaaS market and the need for vertical-specific offerings.
Omdia analyst Diane Myers revisits her 2021 UCaaS Scorecard with an eye on this deal.
Prachi Nema, senior analyst with IT research firm Omdia, shares key takeaways, and more, from her recently published report on 11 collaborative meeting service providers.
UC analyst Zeus Kerravala chats about the need for a management rethink, AI's role, and more; final in a four-part series.
Bob Vukich, a telecom product director for NICE inContact, discusses why call performance is such a competitive differentiator; third in a four-part series.
Irwin Lazar, of Nemertes, explains why programmable telecom should be part of the enterprise toolkit and discusses the importance of assessing call quality as part of that strategy; second in a four-part series.
In this conversation with UC analyst Blair Pleasant, we kick off a four-part series on the value of voice today, and how to ensure best call quality.
Based on his recent market report, Omdia analyst Tim Banting sorts out team collaboration’s evolving role and highlights six representative vendors.
The WFH trend has turned IT security on its ear. Tune in to hear from analyst Zeus Kerravala, of ZK Research, on why SASE is the salvation.
A mobility expert shares insights on maintaining consistent connectivity wherever we're working.
Voice bots will one day interact conversationally, provided audio quality is up to snuff, as we discuss with Jon Arnold, an analyst who focuses on disruptive technologies, in this latest episode in our Spearline-sponsored series.
Customer experience steers our perception and defines our behavior. Hear from CX consultant David Savage, of The Experience of Customers, on how to get it right.
Enterprises need holistic solutions for today's contact center requirements, and a strong ecosystem of expert partners is essential in meeting their needs, be those for AI, CRM or WFM integrations, or a host of other requirements, as two Five9 execs discuss in this episode, brought to you by Five9.
In this episode, networking expert Terry Slattery, of Netcraftsmen, gives advice on identifying culprits and digging out root causes of poor call quality.
IDC's Mark Winther tells us why large enterprises are going to be in trouble if they don't start using comms APIs soon, and shares other guidance on how to move beyond today's CPaaS use cases, in this Enterprise Connect 2020 session preview.
Hear how cloud phone system provider Aircall uses network metrics to keep audio quality at its best, in this Spearline-sponsored No Jitter interview with Aircall co-founder Pierre-Baptiste Bechu.
Change is constant in the modern office, and IT must be a driver for building in flexibility. Tim Banting, principal Workspace Services analyst with Ovum, discusses the imperative for adaptability.
What’s the typical path forward for today’s enterprise contact center? Our go-to authority, analyst Sheila McGee-Smith, explains in this Enterprise Connect preview.
Curtis Peterson, SVP of operations at RingCentral, takes us inside a cloud architecture designed for high-quality performance.
In this episode, UC and contact center consultant Melissa Swartz shares best practices for migrating phone systems to the cloud while keeping quality issues and other problems at bay.