Brian Gollaher, Senior Product Manager, Contact Centers, Empirix, discusses network monitoring for the contact center--how load testing and transaction monitoring can help you keep track of what's going on in the network--with NoJitter Editor and Lead Blogger Eric Krapf.

Dr. Mike Hollier, CTO, Psytechnics, discusses why it can be more important to measure quality of experience (QOE) than QOS in digital voice and video communications, and some surprising analog connectivity problems can crop up in digital voice and video, with NoJitter Editor and Lead Blogger Eric Krapf.